Refunds

The promise

If you are not happy with a plan, we refund you in full within 30 days, no questions. Any plan charge under US$150 is refunded automatically within 60 days.

This covers every plan charge made on justtexted.com.

The first payment for a plan is covered, and so is every renewal.

Gem packs. Full refund within 30 days if you have not used it.

Free gems have no cash value.

The days are counted from the day of the charge.

How to ask

Open justtexted.com/charge and type the email you paid with.

We email a link to the address on the purchase. The page that link opens has the refund button.

If nothing renews, the button says Get a refund. If a plan renews, it says Refund it and cancel my plan.

You do not fill in a form and you do not give a reason.

You can also write to support@justtexted.com from the email you paid with.

What happens to your plan

A refund for a plan also cancels the plan. Nothing more is charged.

A refunded plan stops working the minute the refund is made.

You can also cancel and keep the charge. Then your plan keeps working until the last day you already paid for.

A refund pays back a charge already made. Cancelling stops the next one.

To cancel with no refund, open the cancel link in any email we send. No sign⁠-⁠in.

How long the money takes

Inside the 60 days, a plan charge under US$150 is refunded the moment you tap the button. No person has to approve it.

The money goes back to the card or account you paid with.

Banks take 5 to 10 business days to show it. When it shows on your statement depends on your bank.

A charge you do not recognise

See a charge from Just Texted you do not recognise? Look it up at justtexted.com/charge. No account is needed.

Still on your statement? Write to support@justtexted.com with the amount and the date, and a person finds it.

Contact

Write to support@justtexted.com.

Support line: +1 709 219 2221.